FAQ list

• - How do I register for an account?
• - I have forgotten my password?
• - What are your methods of payment?
• - What are your delivery options?
• - What if I want to return an item?
• - Do you store any of my personal information?
• - How safe is online shopping?
• - Can I speak to a member of staff?

How do I register for an account?

It’s very easy, all you need to do is provide us with your basic information and an email address and you’re up and running. Follow this link to register for an account

I have forgotten my password?

Don't worry, if you have forgotten your password you can retrieve it by entering the email address used to register the account with. Click on the link: I have forgotten my password

What are your methods of payment?

We can accept payments via PayPal; we are looking in to having Google Checkout options available soon.

What are your delivery options?

For purchases:

• Up to £10 - £3.50 delivery
• Between £10-£50 - £5 delivery
• Over £50 to £75 - £7.50 delivery
• Over £75 - FREE Delivery

What if I want to return an item?

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

We do not charge for returns except for unwanted items where we charge 20% of the full selling price.

Do you store any of my personal information?

Yes we do. We need to store your information for online purchasing purposes. Click on the link to see full extensive details about our Privacy Policy

How safe is online shopping?

At The Home Wine Making Company we treat the security of your transactions and personal information with great care. Purchases made through The Home Wine Making Company are carried out by Pay Pal's online payment process. Pay Pal gives you:

• 100% protection against unauthorised payments.
• 24/7 monitoring to help against fraud.
• Pay without exposing credit card numbers.

Can I speak to a member of staff?

Yes, you can call us direct on (07921)900211 or alternatively you can email us with your enquiries at customers@thehomewinemakingcompany.co.uk